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Web Synergies (S) Pte Ltd propose maintenance services to
most of its clients. These include web site maintenance, both
design and programming, with maintenance management software
(CMS) as an option. Initiated for ESPN
Star Sports website some 5 years ago, Web Synergies (S) Pte Ltd maintenance
services have an impressive track record of punctuality and
reliability. Our package covers the following:
- Maintenance of up-to-date website structure
and contents such as information and graphical design. This
involves updating existing contents, and deleting/archiving
outdated contents. Content could be in the form of web pages,
documents, icons, graphics, multimedia, script and etc.
This will cover all the contents that could not be added,
changed, deleted by the Client through the content management
facilities and administrator module.
- Provide corrective and preventive maintenance
of defects. Preventive maintenance includes investigation
and rectification of broken links periodically. Corrective
maintenance includes attending to user queries, providing
support to them in the daily operations of the system through
Email/Phone/Fax.
- Advise, manage and support changes
to the system to minimize the impact on the system availability.
- Rectify bugs caused by the error of
the software and any other possible causes
- Monitor the performance of the system
and perform the necessary activities to the system to ensure
efficient use of resources and optimized performance.
- Provide support to Client's officers
including attending to officer's queries and assistance
to them in the operation of the web site through email/phone/fax.
An online problem defect reporting system is available for
Client's officers to submit their support and maintenance
requests. Assumed that Client will be responsible for support
for all Web server/Hosting/Hardware issues.
- Produce monthly reports on maintenance
activities.
- Update the technical documentation
affected as a result of the activities stated.
- Maintain a log of maintenance activities
for all the activities comes under support and maintenance.
The Normal Maintenance Coverage Hours are
Monday to Friday : 8 am - 6 pm
Saturdays :
8 am - 1.00 pm
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